77db Privacy Policy —
Your information is safe with us
This policy clearly explains how your personal information is collected, used, stored, and kept secure on the 77db platform.
01 Introduction
77db (referred to herein as "we", "our", or "the platform") operates a trusted online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities.
This privacy policy explains what types of information we collect when you use the 77db website or services, the purposes for which that information is used, with whom it may be shared, and how you can maintain control over your information.
By using our services, you will be considered to have agreed to the terms of this privacy policy. The policy may be updated from time to time, so we encourage you to review it regularly.
02 Information We Collect
We collect various types of information for account registration and service delivery on the 77db platform. This information falls into two main categories:
2.1 Information You Provide Directly
When you voluntarily register with 77db or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket, or bank account number)
- Address and location information
- Records of communications made to customer support
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device information
- Browser type, operating system, and language settings
- Login times, session data, and usage history
- Game play history and transaction records
- Information collected through cookies and similar tracking technologies
Important: We never collect unnecessary or excessive personal information. All data collection is limited to specific and legitimate purposes.
03 Purposes of Using Your Information
77db uses your information only for the following legitimate purposes:
3.1 Account Management and Identity Verification
We use the information you provide to create and manage your account, verify your age (only users aged 21 or above may use the service), and ensure secure login.
3.2 Processing Financial Transactions
Your payment information is used to process deposit and withdrawal requests. All transactions via bKash, Nagad, Rocket, or bank transfer are completed through secure, encrypted channels.
3.3 Improving Service Quality
By analyzing your usage patterns, we continually improve the platform's functionality, game selection, and user experience.
3.4 Security and Fraud Prevention
We monitor login data and transaction history to detect suspicious activity, ensure account security, and prevent financial fraud.
3.5 Providing Customer Support
We use your contact information to respond to your questions, complaints, or support requests and to ensure efficient service delivery.
3.6 Responsible Gaming
To promote responsible gaming, we may monitor your playing patterns and provide assistance when needed. For more information, visit our Responsible Gaming page.
04 Sharing and Disclosure of Information
77db does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions. These partners operate under their own privacy policies.
- Technology Partners: Information may be shared in a limited way with trusted technology service providers for platform operations — only to the extent necessary to deliver the service.
- Legal Obligations: If we are legally required to provide information by a court order or a directive from a lawful government authority, we are obliged to comply with that order.
- Fraud Investigations: In cases of financial crime or serious fraud, necessary information may be shared with the relevant authorities.
Before sharing information with third parties, we ensure they have adopted appropriate data protection measures and will use the information only for the specified purpose.
05 Cookies and Tracking Technologies
The 77db website uses cookies and similar technologies to operate properly and to improve your experience.
5.1 Types of Cookies
- Essential Cookies: These are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning correctly.
- Functional Cookies: Used to remember your preferences such as language settings and game preferences.
- Analytics Cookies: Used to analyze platform usage patterns in order to improve service quality. Data from these cookies is aggregated and not personally identifiable.
5.2 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause issues when logging into your account.
06 Data Retention and Security
6.1 Retention Period
Your personal information is retained only for as long as necessary to provide the service or to meet legal obligations. Even after an account is closed, financial transaction records and identity verification information are retained for a specified period as required by law.
6.2 Security Measures
77db uses industry-standard security measures to protect your information:
- SSL/TLS encryption — all data transmissions are encrypted
- Encryption of stored data — sensitive information stored in the database remains encrypted
- Regular security audits and vulnerability assessments
- Access controls — only authorized staff can access the information they need
- Two-Factor Authentication support
- Automatic alerts for unusual login activity
Your Responsibility: Keep your account password and login details confidential. If you suspect your account security has been compromised, contact our support team immediately.
07 Your Rights
As a 77db user, you have the following rights over your own personal information:
7.1 Right to Access
You have the right to know what information we have collected about you and to receive a copy of it. To make this request, contact us at our support email.
7.2 Right to Rectification
If any information stored in your account is inaccurate or incomplete, you have the right to request a correction. Many details can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or ongoing transactions, some information may not be immediately deletable.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as when the accuracy of the information is in dispute.
7.5 Right to Object
You have the right to object to the use of your information for specific purposes. We will review each objection with appropriate seriousness.
To exercise any right or to make a data-related request, contact us through our support channels. We generally aim to respond within 30 business days.
08 Protection of Minors
77db services are intended only for users aged 21 or above. We do not knowingly collect any personal information from minors.
At the time of registration, we verify date of birth to ensure that no minor can open an account on the platform. If we become aware for any reason that a minor has registered, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child is using 77db without authorization, please contact our support team immediately.
09 Policy Changes
77db may update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date will change
- For significant changes, you will be notified by email or through a platform notification
- Continued use of the platform after a change takes effect will be considered acceptance of the new policy
We recommend that you review this policy regularly so you are always up to date on how your information is being kept secure.
10 Contact Us
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact us through any of the following channels:
Please also read the following pages alongside this privacy policy:
Terms and Conditions Responsible Gaming Frequently Asked Questions (FAQ)